At lodipex, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. We are committed to handling your data with transparency and care.
A quick overview of our core data protection commitments to every lodipex player.
All personal and financial data stored by lodipex is protected using industry-standard encryption protocols. Your account credentials, payment details, and identity documents are stored in secured, access-controlled environments that are regularly audited.
lodipex does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is only shared with trusted service providers who assist in operating the platform, and only to the extent necessary to deliver our services.
lodipex uses cookies and similar tracking technologies to improve your experience on the platform. We are transparent about what cookies we use and why. You can manage your cookie preferences through your browser settings at any time.
You have the right to access, correct, or request deletion of your personal data held by lodipex. You may also object to certain types of data processing or request that we restrict how we use your information. Contact our support team to exercise these rights.
Every deposit and withdrawal processed through lodipex — whether via GCash, PayMaya, BPI, BDO, or Metrobank — is handled over encrypted connections. We never store full payment card numbers or mobile banking credentials on our servers.
lodipex operates within the PAGCOR-regulated context for online gaming in the Philippines and complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your data is handled in accordance with these legal obligations.
Summary: This Privacy Policy ("Policy") describes how lodipex ("lodipex," "we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you" or "Player") who register for or use the lodipex platform at lodipex.org. By creating a lodipex account or using our services, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions.
1.1 lodipex is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. This Policy applies to all personal information collected through the lodipex website, mobile interface, customer support channels, and any other touchpoints through which you interact with lodipex.
1.2 This Policy is intended to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
1.3 By accessing or using the lodipex platform, you consent to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to request account closure.
1.4 This Policy does not apply to third-party websites, services, or applications that may be linked to or from the lodipex platform. We are not responsible for the privacy practices of any third-party operators.
2.1 Registration Information. When you create a lodipex account, we collect personal information including your full name, date of birth, email address, mobile number, residential address, and preferred currency (PHP).
2.2 Identity Verification Documents. To comply with our Know Your Customer (KYC) obligations, we may collect copies of government-issued identification documents, proof of address, and proof of payment method ownership. These may include a Philippine national ID, passport, driver's licence, or utility bill.
2.3 Financial Information. We collect information about your deposits, withdrawals, and transaction history on the lodipex platform. We do not store full payment credentials for GCash, PayMaya, BPI, BDO, or Metrobank — only the information necessary to process and record transactions.
2.4 Gaming Activity. We collect data about your gaming behaviour on lodipex, including games played, bets placed, session duration, and wagering history. This data is used to personalise your experience, detect problem gambling patterns, and ensure platform integrity.
2.5 Technical and Device Data. We automatically collect certain technical information when you access lodipex, including your IP address, browser type and version, operating system, device identifiers, and referring URLs. This information helps us maintain platform security and improve performance.
2.6 Communications. When you contact lodipex support via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Account registration, KYC verification |
| Contact Data | Email address, mobile number, home address | Account management, support communications |
| Financial Data | Transaction history, payment method details | Processing deposits and withdrawals |
| Gaming Data | Bets placed, games played, session history | Service delivery, responsible gaming monitoring |
| Technical Data | IP address, device type, browser data | Security, fraud prevention, platform optimisation |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution |
lodipex uses the personal information we collect for the following purposes:
4.1 lodipex processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
4.2 Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
5.1 lodipex uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support our security and fraud prevention measures.
5.2 The types of cookies we use include:
5.3 You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the lodipex platform. Refer to your browser's help documentation for instructions on managing cookie preferences.
6.1 lodipex does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following circumstances:
6.2 Any third party with whom we share your data is required to maintain appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable law.
7.1 lodipex retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:
7.2 Where retention is no longer necessary for the purposes for which data was collected, and no legal obligation requires continued retention, lodipex will securely delete or anonymise your personal data.
8.1 lodipex implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication for administrative systems.
8.2 While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your lodipex account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, lodipex will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.
9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by lodipex:
9.2 To exercise any of the above rights, please contact the lodipex support team. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing your request.
10.1 The lodipex platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account.
10.2 If you believe that a minor has registered on lodipex or that we hold personal data relating to a minor, please contact our support team immediately so that we can investigate and take appropriate action.
11.1 lodipex reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.
11.2 The date at the top of this Policy indicates when it was last updated. Your continued use of the lodipex platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way lodipex handles your personal data, please contact our Data Privacy team:
Email: [email protected]
Our support team is available 24/7 via live chat and email. For formal data privacy requests, please include "Data Privacy Request" in your message subject so we can route your enquiry to the appropriate team promptly.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust lodipex for a secure, fair, and exciting gaming experience. Must be 21 or older to play.
🔞 21+ only. Play responsibly. PAGCOR regulated context.